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Order Intake
Payor Greenlight System
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Durable / Home Medical Equipment
Complex Rehab Technology
Home Infusion
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Revenue Cycle Management
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Products
Order Intake
Payor Greenlight System
Solutions
Durable / Home Medical Equipment
Complex Rehab Technology
Home Infusion
Business Process Outsourcing
Revenue Cycle Management
Pricing
Partners
NikoHealth
Company
About
Resources
Case Studies
Careers
FAQ
Security

Request a demo

Frequent asked questions

Who we are

What is Notable Systems?

Notable Systems is the trusted AI automation partner for DME and HME leaders looking to eliminate their biggest revenue cycle headaches. Our technology reads faxes and complex paperwork, verifies claim accuracy before submission, and helps prevent surprise denials. We support enterprise-scale operations with fully customized solutions, while also serving smaller providers through partnerships with NikoHealth, Brightree, and Valere Health. The result is less paperwork, fewer denials, happier staff, and stronger cash flow.

Pricing & cost

Do you charge per user or per seat?

No, we don't charge per seat. You pay based on document volume and services used, not the number of people accessing the system.

How much does Notable Systems cost?

Our pricing is customized based on your monthly document volume, product categories, and specific requirements. We offer transparent, usage-based pricing with no hidden fees or per-seat charges. Contact us for a personalized quote.

Integration & Technical Setup

What file formats do you accept?

We accept PDFs, faxes, images, and most common document formats. Our system is designed to handle poor-quality scans, handwritten notes, and documents from any source.

Do you support FHIR standards and EMR integration?

Yes, we support FHIR standards and can integrate with major EMR systems. Our engineering team works with you to ensure compatibility with your existing technology stack.

How does the integration process work?

Integration is seamless and doesn't add steps to your workflow. For fax orders, we can intercept documents before they reach your staff, process them, and return clean, structured data to your existing system. For email orders, we can monitor your inbox and process documents automatically.

Do you integrate with other billing systems?

Yes, we integrate with all major DME billing systems including BrightTree, NikoHealth, and others. We support API integrations, SFTP file transfers, and can work with your existing workflow without requiring staff to learn a new interface.

System capabilities

Can you customize rules for our specific business requirements?

Absolutely. We can incorporate your unique business rules, local payor requirements, risk tolerance levels, and specific interpretations of payor policies into your customized system.

Do you update payor rules automatically?

Yes, our team of DME industry experts continuously monitors LCD updates, payor policy changes, and regulatory updates. We update your rules automatically so you don't have to worry about staying current.

Can you handle multiple product categories?

Yes, we support all major DME product categories and are continuously expanding our coverage. We currently support CPAP/oxygen, wheelchairs, orthotics, prosthetics, diabetic supplies, wound care, and more, with the ability to build out categories based on partnership needs.

Is there a human review process, or is everything fully automated?

We believe in human-in-the-loop AI. While our system automates data extraction and analysis, we always recommend human validation for final decisions. Our interface makes this validation process extremely fast and efficient.

Order intake & document processing

How do you handle documents with multiple patients?

We flag multi-patient documents as exceptions for manual review to ensure proper handling and avoid processing errors.

Can you extract HCPC codes from handwritten orders?

Yes, our system can extract codes from handwritten orders and can suggest appropriate codes based on the clinical documentation provided, even when specific codes aren't mentioned.

What happens if a document can't be processed?

Documents that can't be processed are flagged for manual review with detailed error reports. This happens very rarely, and we continuously work to minimize exceptions.

How accurate is your document extraction?

Our core demographic fields achieve over 97% accuracy. Custom fields vary based on complexity, but we continuously improve accuracy through machine learning and can provide detailed accuracy reports for your specific use case.

Payor Greenlight System (PGS)

What's included in your "pre-flight reports"?

Our pre-flight reports include pass/fail status, detailed explanations of any issues found, specific page references in documentation, suggested remedies, and complete AI reasoning trails for audit purposes.

Do you only check NCDs and LCDs, or can you handle other payor rules?

We handle NCDs, LCDs, state Medicaid rules, commercial payor policies, and your custom business rules. Our system is fully customizable to your payor mix and requirements.

How accurate is your Payor Greenlight System?

Our accuracy consistently exceeds 95% across all product categories. For example, in head-to-head testing, we achieved 99.97% accuracy (3 errors out of 15,000 claims) on manual and power wheelchairs compared to Medicare determinations. Ask us about your product!

What payors do you support for coverage criteria review?

We support Medicare, UnitedHealth, Anthem, Aetna, Humana, and many other major payors. We can also build out state Medicaid rules and local payor requirements based on your needs.

Implementation & timeline

Can we start with one product category and expand later?

Absolutely. Many customers start with their highest-volume categories and expand over time. Once the platform is set up, adding new product categories is much faster.

Do you provide training and support?

Yes, we provide comprehensive onboarding, training, and ongoing support with dedicated account managers and clinical experts. Our team includes former DME professionals with decades of industry experience.

Is implementation disruptive to our current operations?

No, we design implementations to fit your existing workflow without disruption. Staff continue working in familiar systems while gaining the benefits of AI automation.

How long does implementation take?

Order intake typically takes 6-9 weeks to fully implement. PGS implementation varies by complexity but averages 4-8 weeks for Medicare, with additional payors added more quickly once the base system is established.

Data security & compliance

Where is our data stored and processed?

All data is processed and stored securely in the United States using enterprise-grade cloud infrastructure with robust backup and disaster recovery capabilities.

Are you HIPAA compliant?

Yes, we are fully HIPAA compliant and SOC 2 Type II certified. We maintain the highest standards for data security and privacy protection.

Competitive advantages

Do you work with our competitors?

We work with many companies in the DME space, but we maintain strict confidentiality and never share customer information or competitive insights between clients.

What makes Notable Systems different from other AI vendors?

We've been in the DME AI space since 2017 (before it was trendy), we employ dozens of DME industry veterans, we process 75+ million documents annually, and we focus on deep customization rather than one-size-fits-all solutions. Our accuracy rates consistently exceed competitors in head-to-head testing.

Getting started

Can we see a demo with our actual documents?

Yes, we can provide demos using your actual documents (with proper BAAs in place) to show exactly how our system would work with your specific workflows and documentation types.

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